Customer Service

Cancellation Fee Policy

Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.

Once an order has been processed, we are unable to cancel the order. However, you may refuse the merchandise upon delivery. A refund will be issued once the merchandise is returned to our warehouse. If you have received the merchandise, you can simply return it by mail or to your local Sears store.

Check your Order Status online
Orders with a status of "Processing" cannot be canceled. When the status changes from Processing to Shipped it means that your order has left Sears distribution facility and is on its way to the carrier's regional distribution center. The typical duration of this stage is 1-3 business days. As a result, tracking numbers and other information may not be available until your shipment arrives at the carrier's regional center.

To contact Customer Service: Send an e-mail to our Customer Order Department or call 1-800-349-4358.

Home Delivered Items
Home delivered orders can be canceled at any time prior to your scheduled delivery date by calling Customer Service at 1-800-732-7747.

Store Pickup Items
Store pickup orders can be canceled at any time prior to actual pickup Call the store you selected for store pickup or customer service at 1-800-349-4358. For store information, link to our Store Locator