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Home Delivery

  • Sears Home Delivery
  • Lawn & Garden Specific Delivery Information
  • Tool, Delivery Information

  • SEARS HOME DELIVERY

    The following delivery information and services apply to Sears Home Delivered items only. Look for the eliveryoption when adding your product to the Shopping Cart or when reviewing your product in the Shopping Cart to determine whether this applies to the product you are purchasing. These services do not apply to Freight Carrier delivered products.

    Prior to Delivery...What Every Customer Should Know

    Sears Delivery Customers will receive two (2)* notification phone calls:

    1. Notification of delivery date: Seventy two (72) hours in advance of the scheduled delivery date, Sears will contact delivery Customers to verify the delivery date and details. Delivery Customers need to listen to the entire message and respond accordingly to verify delivery details. Customers that fail to respond to the delivery details may receive additional calls at their primary or secondary phone numbers in an attempt to verify the delivery information. NOTE: If the delivery date message is left on the Customer answering machine / voicemail, then the Customer should call the 1-800 phone number that is provided in the message and respond accordingly.
    2. Notification of delivery time: Sears automated notification system will contact delivery Customers the evening before delivery to provide the 2 hour delivery time window. NOTE: If the delivery time message is left on the Customer answering machine, then Customer confirmation is not necessary.
      When needing to obtain the delivery time:Delivery time information is available the evening before the delivery date, after 6:00 P.M. Call 800-732-7747 and select option 1 for instructions (option 2 for Spanish). Select option 1 again to enter the phone number under which the order was placed and follow the directions provided.

    CUSTOMERS NEED TO BE AVAILABLE FROM THE BEGINNING OF THE 1st HOUR THROUGH THE END OF THE 2nd HOUR OF THEIR DELIVERY TIME WINDOW TO ENSURE DELIVERY IS NOT MISSED.

    For phone number, address corrections or delivery date changes, call 1-800-732-7747 for Delivery Customer Service assistance

    IMPORTANT: If your home does not have the proper gas, electrical or water supply lines and shut-off valves required in these guidelines, you can contact a local contractor or Sears Installation at 800-326-8738 for installation prior to delivery (there is a separate charge for installation of supply lines or shutoff valves).

    Customer Responsibility:
      • A responsible adult 18 years or older must be present during delivery.
      • Put all house pets in a separate area from the delivery path.
      • If merchandise is to be left on the porch, garage or outside, a responsible neighbor or representative must accompany the Delivery Team and sign for delivery.
      • In inclement weather, please make sure there is a clear path from the street to the residence entrance (no ice, snow, debris, etc.)
    Delivery Teams will:
      • Remove one like item from the delivery premises or relocate one like item to an accessible location on the delivery premises for each new item delivered. Delivery Teams will not re-connect re-located appliances to the home utilities.
      • Connect delivered appliances to existing home utilities following the "Specific Product Guidelines" on the reverse side of this document utilizing the connector lines that the manufacturer supplies or that Sears provides to the Delivery Teams. Delivery Teams can not utilize used connectors or Customer supplied connectors.
      • Remove packing materials from the delivery premises
      • Occasionally need to use the Customers phone during or after delivery to place a Toll-Free call to the delivery office
      • Install a Range - Anti-tip device for free standing and slide-in ranges when providing a delivery with hook-up
    Delivery Teams can not:
      • Remove their shoes, but will act safely with due care to protect your home and merchandise.
      • Lift/hoist over banisters or other obstructions, or through windows to deliver merchandise.
      • Relocate used appliances to a different address.
      • Perform carpentry, electrical or plumbing work.
      • Install and hook-up a free standing or slide-in range without installing a Range - Anti-tip device

    Lawn & Garden Specific Delivery Information

    Lawn Tractors / Riding Mowers / Snow Throwers / Gas Grills / Sheds Lawn Buildings / Gym Sets

    The following delivery information and services apply to Sears Home Delivered items only. Look for the eliveryoption when adding your product to the Shopping Cart or when reviewing your product in the Shopping Cart to determine whether this applies to the product you are purchasing. These services do not apply to Freight Carrier delivered products.

    Customer preparation prior to delivery
      • Determine and prepare an accessible location
      Delivery Team can not
      • Assemble gas grills other than Kenmore Elite Stainless Steel grills
      • Assemble lawn tractors and riding mowers on the delivery premises. Requested assembly will be performed prior to delivery
      • Assemble sheds, lawn buildings or gym sets
      Delivery Service will
      • Un-carton and remove packing materials if requested by Customer
      • Place item in an accessible location
      • Assemble Kenmore Elite Stainless Steel gas grill attach side handles, shelves and insert burners
        • Attach grill slandin place of side handles / shelves when Island is delivered with grill
      • Remove packaging from the premises when requested to un-carton

    Tool, Fitness, Spa, & Game Table Specific Delivery Information

    Tool Chests / Power Tool Tables / Exercise Equipment / Spas / Pool Tables, Ping-Pong Tables and other Game Tables

    The following delivery information and services apply to Sears Home Delivered items only. Look for the eliveryoption when adding your product to the Shopping Cart or when reviewing your product in the Shopping Cart to determine whether this applies to the product you are purchasing. These services do not apply to Freight Carrier delivered products.

    Customer preparation prior to delivery
      • Determine and prepare an accessible location
      Delivery Teams can not
      • Assemble tool chests, tables and most exercise equipment; except treadmills
      • Install plumbing material
      • Assemble sheds, lawn buildings or gym sets
      Delivery Service will
      • Un-carton and remove packing materials if requested by Customer
      • Place item in an accessible location
      • Assemble treadmills
      • Remove packaging from the premises when requested to un-carton

    Home Electronics Specific Delivery Information

    The following delivery information and services apply to Sears Home Delivered items only. Look for the eliveryoption when adding your product to the Shopping Cart or when reviewing your product in the Shopping Cart to determine whether this applies to the product you are purchasing. These services do not apply to Freight Carrier delivered products.

    All Sears Home Delivery eligible products will be delivered in carton. The delivery team will not uncarton and set up.



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