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For questions regarding service on a large item,
call 1-800-469-4663.

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visit Project Edison

For questions regarding your Craftsman Club Membership,
call 1-800-682-8691.

Return Policy

Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original receipt for a refund or exchange. The number of days from purchase that you have to return the merchandise varies depending upon the item as follows:

  • 90 DAYS

    1. Clothing, Footwear & Fashion Accessories, including Costume Jewelry
    2. Beauty, Health & Personal Care Items
    3. Infant Department Items
    4. Bedroom & Bath Items
    5. Luggage & Housewares
    6. Non-Seasonal Indoor Home Décor & Furnishings and Indoor Furniture
    7. Floor &Window Coverings
    8. Small Kitchen Appliances (Except Floor Care)
    9. Air Mattresses & Air Beds
    10. Automotive Accessories
  • 60 DAYS

    1. Major Home Appliances
      **(note additional requirement below for delivered items)
    2. Lawn & Garden, Patio & Outdoor Living Items
      **(note additional requirement below for delivered items)
    3. Fitness, Outdoor & Sporting Goods Items
      **(note additional requirement below for delivered items)
    4. Water Treatment, Plumbing & Heating Equipment
      **(note additional requirement below for delivered items)
    5. Floor Care Items & Vacuums
      **(note additional requirement below for delivered items)
    6. Sewing Machines
    7. Bathroom Fixtures, Plumbing Accessories & Electrical Components
    8. Tools, Paint & Hardware Items
    9. Toys & Games
    10. Holiday & Seasonal Items
    11. All Other Merchandise
  • 30 DAYS

    1. Consumer Electronics
    2. Video Games, Movies, Music, Software, CDs, & DVDs
    3. Mattresses (except air mattresses)
    4. Air Conditioners
    5. Gas Powered Equipment
    6. Watches & Fine Jewelry
      No refunds or exchanges allowed on customized jewelry
    7. Office Supplies



** You must report any visible damage to Major Home Appliances; Lawn & Garden & Patio Items; Outdoor Living Items; Fitness, Outdoor & Sporting Goods Equipment; Floor Care Equipment and Vacuums, and Water Treatment, Plumbing & Heating Equipment within 72 hours of home delivery to be eligible for a refund or exchange. If delivered items with visible damage are not reported within this time frame the refund or exchange will not be accepted. To report damages and obtain the required claim number, call 1-800-732-7747 between the hours of 6:00 a.m. and midnight CST seven days a week (except Christmas Day).
All returns and exchanges must be in the original packaging and contain all the original accessories and parts. We cannot refund opened music, movies, computer software, video games, and collectibles but if defective, they can be exchanged for an identical item. For other items, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, power tools, scooters over $149.99, specialty occasion clothing, video cameras/camcorders, handbags, jewelry and watches, if the original packaging has been opened or tags or labels have been removed the item will only be exchanged for an identical item or a substantially similar item of equal value.
If you return an item for exchange, the replacement merchandise that you receive cannot be returned for refund; it is only eligible for exchange. Where applicable, refunds will be issued in the same form as the original method of payment. We reserve the right to limit or decline a refund or exchange.
If you are still not satisfied with your purchase after the time periods listed in the chart, please let us know. Your satisfaction is important to Sears

Restocking Fee, Special Order Cancellation Fee (Not applicable in Hawaii)

A 15% restocking fee is charged on Consumer Electronics returned without the original box, used, or without all of the original product packaging, accessories and parts; Mattresses, built in Home Appliances, and special orders on Hardware, Sporting Goods, Lawn & Garden, and Automotive merchandise. Consumer Electronics returned in opened boxes may be, but need not be, determined to have been used. Special orders cancelled later than 24 hours after purchase are subject to a 15% order cancellation fee.

Lands' End Guaranteed. Period.

If you're not satisfied with any item, return it to us at any time for an exchange or a refund of its purchase price.

REFUNDS WILL NOT BE GIVEN WITHOUT RECEIPT.

****In addition to the Sears Return and Exchange Policy, Craftsman Tools may be covered by product-specific warranties. Find the complete list of Craftsman product warranty statements at: www.craftsman.com/warranty.

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