GENERAL CRAFTSMAN INFORMATION
WHO OWNS CRAFTSMAN NOW?
In March of 2017, Stanley Black & Decker purchased the CRAFTSMAN brand from Sears. Sears will continue to sell their legacy version of CRAFTSMAN products, while CRAFTSMAN has greatly expanded its distribution network to retailers including Lowe's, Ace, Napa Auto Parts, and Amazon to launch a whole new range of over 1,200 CRAFTSMAN Tools and Equipment.
Where can I submit an idea or invention?
At this time Stanley Black & Decker is bringing new product innovation to life with our extensive network of external organization and existing partnerships and therefore at this time we are not soliciting ideas from the general public.
How do I register my product?
WHERE TO BUY CRAFTSMAN
WHERE CAN I PURCHASE THE NEW VERSION OF CRAFTSMAN PRODUCTS?
CRAFTSMAN is now available at more locations than ever before. You can find a full range of new products at Lowe's, Ace, Amazon, Napa Auto Parts, Blain's, and Atwoods.
WILL CRAFTSMAN BE MANUFACTURED IN THE UNITED STATES?
CRAFTSMAN will be manufacturing products domestically whenever possible. Currently there are over 20 CRAFTSMAN manufacturing locations in the US, across a wide range of categories, and more are in the works!
CRAFTSMAN WARRANTY INFORMATION
We understand the CRAFTSMAN warranties are important to customers and will honor all warranties offered at the time of the original purchase. To obtain warranty service or replacement, contact the retailer from your original purchase. If that retailer is not longer available, call us for further assistance.
HOW WILL YOU HANDLE SEARS CANADA CUSTOMERS WHO ARE LOSING WARRANTY COVERAGE FROM SEARS?
CRAFTSMAN will honor valid warranty claims from Sears Canada customers. Please contact us at 888-331-4569 to obtain coverage.
CRAFTSMAN PRODUCT QUESTIONS
WILL SEARS CONTINUE TO SELL CRAFTSMAN PRODUCTS?
Yes, Sears will continue marketing and selling their version of CRAFTSMAN products in their stores.
WILL THE PRODUCT LINE REMAIN THE SAME?
The lineup of CRAFTSMAN tools and equipment is continually growing and improving. In the last year alone, we have launched over 1,200 new products to the marketplace. CRAFTSMAN is re-dedicated to launching high-quality, value-oriented tools to the market, so customers should expect to continue to see a growing and innovative range of new products!
Where do I call to get parts for my metal tool storage?
For help obtaining parts or service for your metal storage units, please call the Waterloo Customer Service line at 800-833-8851
Where can I purchase belt clips for my power tools.
If you still have questions or concerns, please contact us.