At CRAFTSMAN we are here to help. If you do not find what you’re looking for on this page, please call our customer service team for prompt answers to your questions, 888-331-4569.
Frequently Asked Questions
Will the CRAFTSMAN warranties remain the same?
We understand the CRAFTSMAN warranties are important to existing customers and intend to honor existing and offer similar warranties going forward. CRAFTSMAN branded products will continue to be covered under their existing warranties. In the immediate term, there are no changes to how you will get service regarding your warranty. For more information about our warranties click here, or call us at 888-331-4569.
How will you handle Sears Canada customers who are losing warranty coverage from Sears?
We will do the right thing for CRAFTSMAN customers and loyalists by honoring valid limited and lifetime warranty claims through our distribution partners. For more information, please contact us at 888-331-4569.
Will CRAFTSMAN be manufactured in the United States?
Stanley Black & Decker will be localizing as much manufacturing as possible, consistent with our operating model of manufacturing as close to our customers as possible. Stanley Black & Decker will focus on U.S. manufacturing, using global materials, with the confidence that this will grow the CRAFTSMAN brand.
Will Sears continue to sell CRAFTSMAN products?
Yes, Sears will continue sourcing, marketing and selling CRAFTSMAN-branded products in their stores, independent from Stanley Black & Decker.
Where can I buy CRAFTSMAN products?
You can visit our Where To Buy page to find retailers that carry CRAFTSMAN products.
Will the product line remain the same?
Stanley Black & Decker remains focused on cost, quality, and delivery of solutions to customers at the highest standards. We are confident that there is an opportunity to build upon CRAFTSMAN’s heritage as an iconic American brand that stands for high quality, value-oriented products.
Who should I call for Parts & Repair?
If you are in need of parts and/or repair for your CRAFTSMAN product, please call our customer service line, 888-331-4569.
Where can I get my tools/equipment repaired?
For all repairs, call 888-331-4569 or email us at firstname.lastname@example.org and we’ll handle all your repair needs.
Where can I find a product manual for my CRAFTSMAN product?
Click this link to search for CRAFTSMAN Product Manuals.
A link to the product manual is also included on the product detail pages of the website for the specific tool you are viewing.
How do I register my CRAFTSMAN product?
You can register your product by visiting www.craftsman.com/registration